This is the section that is dedicated to answering your “Frequently Asked Questions (F.A.Q.).
Please click on the question you wish to view and the answer will appear under the question. To close the answer, please click on the question again.
Customers may access their account details online by clicking on the Home page and on the Pay Online Logo to sign in and view Account information or . . .
Contact the Customer Service Department by:
Fax (772) 871-5771
Walk In: 450 SW Utility Drive, Port St. Lucie, FL 34986
Office hours: Monday – Friday 8:00 AM – 4:00 PM
Use our Contact Us Form (Click Here)
From I-95 towards Daytona Beach
Take the St. Lucie West Blvd. exit, EXIT 121, East, towards Port St. Lucie / Stadium 0.6 Mi
Merge onto SW St. Lucie West Blvd. 1.5 Mi
Turn Right onto SW Bethany Drive 0.2 Mi
Take the 1st right onto SW Utility Drive 0.02 Mi
450 SW Utility Drive is on the left (See Customer Service Bldg)
A security deposit is collected from each account holder (owner or tenant). This helps protect the District and ensure payment of the utility bill. A deposit is required even if you previously had or are presently established within the District. Accepted method of payment for the deposit are checks or money orders.
Yes, the security deposit is refundable once a specific criterion is met. The criteria consists of holding the deposit for a minimum of two years, the second year must be clean and in good standing (no late notices, penalties, lock offs, returned checks, etc.). Upon meeting the criteria your deposit will be applied to your account on the 25th month. Upon final settlement of a customer’s account, any deposit not already credited to the consumer’s account, will be applied to any account balance due, and any remaining balance of the deposit will be refunded.
Deposits are placed in an interest bearing account however, all interest is reinvested into the operation and maintenance costs of the water & sewer system. This helps offset the costs of providing service which is directly reflected in our base rates.
Similar to those of the City of Port St. Lucie and the Fort Pierce Utilities Authority, the utility rates of the District are structured so that all consumers share in the fixed cost of providing utility service. The District’s rates include the water, sewer, and irrigation base as to other utilities they may only provide water or sewer. However, other utilities may only have one or two base rates depending on the types of services they provide. Please Reference the “customer service” tab to view St. Lucie West Services District’s schedule of rates and fees located on our website.
Customers may pay their bills online and over the phone.
To pay online go to the Payment tab and click Pay your bill now to be directed to the utility payment site.
To pay by phone dial (866) 252-9322
Go to the Resources tab and click on Lake Maintenance Schedule.
No, the topping off on a pool will have usage within your average consumption and a credit will not be approved for this reason, however you may submit a request in writing for a sewer credit due to repairs to a pool and refilling the pool.
If you filled the pool due to a leak or damage, you may submit a request for a sewer credit by submitting the request in writing with a copy of the invoice of the pool company showing the pool was repaired and date it was refilled. Send to email@example.com or fax (772) 871-5771
Monies will be drafted as scheduled on the statement. (Usually 20 days from the bill date unless the 20th falls on the weekend or holidays)
In this instance the District will send staff out to assess the customer’s request and also ask the customer for their property survey to observe where the preserve starts and the customer’s property begin. The District is willing to trim limbs extending on the customers property. The normal rotation for the District staff to remove exotic plant material from District owned wetlands and buffers occur once every three (3) years.
You will need the following: (1) Application for Utility Services signed by authorized party (2) Acknowledgement and Release of Liability signed by authorized party (3) Provide proof of legal representation for the property (4) Legal form of identification for individual opening the account (i.e. Driver’s License) (5) Tax ID if business (6) Full payment of debt on property if any amount is due (7) Deposit in the form of a check or money order ONLY. (8) One business day notice
Examples for Proof of legal representation are:
Signed contract or proof of legal rights to the property, Certificate of title, If Realtor/Broker with assignment (provide signed letter assigning you to the property ), if third party is selling property for the owner (provide a copy of signed agreement or power of attorney)
Realtor/Broker must submit a written request to receive account balance information to firstname.lastname@example.org or via fax (772) 871-5771.
– Utility Inspection Request Form
– Acknowledgment and Release of Liability “Waiver” signed by the owner of the property or legal representative.
– Provide proof of ownership or legal representation.
Examples are; Signed contract, or Signed assignment letter assigning realtor, or business to property, or Proof of legal rights or ownership to the property of person/party assigning property, (power of attorney), or If third party is selling property for the owner, provide signed agreement, or Certificate of title
– Payment of $25.00 upon application (Check or Money order)
– Turn on and shut off must occur on the same day.
– One business day notice is required.
The consumer may contest charges by submitting a written statement within sixty calendar days of the date the charges were assessed to the account. The written statement shall contain the consumers’ name, service address, mailing address if different than service address, an explanation outlining the reasons why the charges are being contested, and any supporting documentation should be included.
When the review is completed by the Billing Department the consumer will receive a written statement informing them of the results.
The applicant shall contact the Customer Service staff at (772) 340-0220 or email email@example.com to make inquiry as to the delinquent status of a location. The delinquent amount shall be paid prior to the applicant establishing a utilities account with the District.
Complete a Work Authorization Application located in the Resources tab > Engineering Documents > Stormwater Engineering Documents and submit to the District Engineer at Infrastructure Solutions Services, Attn: Fariborz Zanganeh at 7185 Murrell Rd., Suite 101, Melbourne, FL 32940 Tel # (321) 622-4646.
St. Lucie West Services District
450 SW Utility Drive
Port Saint Lucie, FL 34986
Tel: (772) 340-0220
Fax: (772) 871-5771
Have a Question?
Please call Customer Service
Office Hours are Monday thru Friday 8:00 a.m. – 4:00 p.m. (except on SLWSD holiday’s)
Help for Visually Impaired
If you are having difficulty reading any file, please contact our customer service personnel via telephone at (772) 340-0220, Monday thru Friday 8:00 a.m. – 4:00 p.m. or email us at firstname.lastname@example.org and tell us the file you are having difficulty with and we will promptly make the file available to you in Rich Text File (RTF) format.